Delivery & Returns
Delivery
Delivery is free of charge.
Our products are sent using UPS Ground.
Please allow 2-3 days for shipment to arrive once dispatched. Items are dispatched within 1 business day.
We don't deliver outside of the UK at this time.
Delivery times may be extended during exceptionally busy periods, or periods of bad weather outside of our control.
If an item gets lost in the post we will send out a replacement once courier confirms the item has been lost.
A specified delivery date is not a condition of sale.
Returns
You can return your items within 14 days of receipt of your shipment. They must be in original condition and packaging.
Once your return is received and inspected, we will notify you that we have received your item. We will then notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will be applied via the original payment method within 14 days.
We must be informed of damaged items immediately.
Shipping costs for unwanted returns will be the responsibility of the purchaser.
Return shipping can be arranged from your door by Indybikes and will be subtracted from your refund amount. Typical costs are between £10-15.
To arrange a return, please contact us at support@indybikes.co.uk