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FAQs

General Questions

What age are the bikes suitable for?

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The bikes are suitable for riders aged between 3 and 6 years of age. Children that have prior experience riding standard balance bikes will find the transition to an electric balance bike much easier.

We recommend that younger riders start on the slow speed setting until they are comfortable with the basic handling and throttle control. Slow speed is equivalent to a fast walking pace.

What is the max speed?

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The maximum speed of the electric balance bikes is around 15kmh.

Do you offer bigger sized bikes?

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We’re working on a range of bikes for slightly older riders. Watch this space.

Do you offer a warranty?

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Yes we do, you can find details of our warranty here: Warranty Details

Is the bike waterproof?

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Because of the electrical components inside, we recommend only riding during dry conditions and avoid any puddles or shallow water that could submerge the motor and void the warranty. Cleaning should be done with a damp cloth and not a hose.

First Ride

How is the speed adjusted?

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The speed is adjusted on the left side of the bike. Above the foot plate on the motor cover there is a silver button. When depressed the speed will be limited for a slower ride.

Any tips for new riders?

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Certainly.... We always advise that new riders begin on the slow speed setting. To begin make sure they are comfortable handling the weight of the bike without any power. For this, start them on a flat or slightly sloping hill and get them to just use it like a normal balance bike. Once they are comfortable balancing we recommend starting on a grassy surface (like a lawn). The grass is more forgiving if they do fall and the added friction also stops the bike quicker. This will help them understand the effect of the twist-and-go throttle. If you start them on a fast surface or downhill slope, then any throttle movement will be too impactful. Walk with them for the first few runs, teaching them to turn and stop. Once they grasp the concept try to teach them to lift the feet up once they are going. Finally, when they have been riding a few weeks, you can assess if they are ready for the faster speed mode.

Batteries

How do I charge the battery?

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The great thing about our batteries is that you have the option of plugging the charger into the side of the bike, or alternatively you can remove the battery and charge it separately. Ideal if you want to leave the bike in the garage and charge the batteries in the house!

How do I Remove the battery?

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To change the battery, simply insert two fingers down at the front and pull backwards. Once it releases you can then use the ring pull to lift the battery out.

How long does the battery last?

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On a full charge the battery will last 50-70 minutes. Riding style and terrain will influence the duration. For example, a smooth concrete surface will require less energy from the motor than grassy terrain.

How long does the battery take to charge?

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The battery will fully charge in 3-4 hours.

Should I buy an extra battery?

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Weighing in at only 500 grams the spare battery is light and easy to carry, so if you’re out and about without access to power it’s a great option to extend ride time.

Maintenance

How do I change a tire?

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Changing the front tire is fairly straightforward and it simply involves removing the wheel, replacing the inner tube and re-installing. If the back tire has a puncture it’s a little trickier but a competent DIYer should have no problems. Because the rear wheel is connected to the drive-train and the brake it involves removing a few extra components. If you’re in need of help, drop us an email and we’ll guide you through.

How do I clean the bike?

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To clean the bike, we recommend using a damp cloth and some spray cleaner. To clean the chain, use a firm brush or an old toothbrush and rub off the excess dirt. From time to time you should re-lubricate the chain and wipe off any excess with a rag. Be aware that over lubrication can attract more dirt. Please don’t attempt to clean the bike with a hose or jet washer since it could damage electrical components inside.

Do you offer servicing and repairs?

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Yes, we offer a convenient door pick up and drop off service. Please email us for more information on what’s included and how the process works. support@indybikes.co.uk

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